Reconcile eBay refunds and fees to a payout

Download the reports behind the bank credit

eBay provides transaction reports and financial statements through Seller Hub. Its reconciliation guidance describes transaction reports containing order, fee and payout information. Start with the payout reference and a reporting range that covers the activity, rather than comparing a monthly sales total directly with one deposit.

Keep refunds and fee credits separate

A buyer refund and any related fee credit are separate movements. Use the actual report amounts; do not assume a full fee refund or apply a standard percentage. Keep currency conversions and other adjustments visible as well.

A fictional payout bridge

Sales of $500, less a $60 refund and $70 in fees, plus a $6 fee credit, produce a $376 payout. The refund stays visible at $60 and the credit at $6. Netting them into a single unexplained deduction hides what happened.

A repeatable reconciliation

Save the payout ID, currency, date and amount beside the bank reference.
Find the source transactions for that payout and retain the original report.
Group sales, refunds, fees, fee credits and other movements without dropping unmatched rows.
Compare the calculated total with the payout amount, then compare the payout with the bank credit.
Record any difference with a reason and owner; investigate it before marking the payout reconciled.

Check dates before changing the numbers

eBay notes that report times can differ because of time zones. Refunds can also relate to earlier sales. Review the reporting scope before deciding a transaction is missing. A statement total, an accounting entry and a received bank credit each need their own check.

Sources and review date

Reviewed October 25, 2026 against the provider guidance below. Examples are fictional; confirm account mappings and tax treatment with your bookkeeper.

eBay: reports and reconciliation